• Identifies which Module / Form have the most no. of queries / Problems?
• How much time service support was given to which client?
• Which SAM has accepted/Answered or rejected / how many calls, for how much time?
• Which Modules requires refining or customization the most?
• The total service support required by each client?
• Which SAM has performed how many tasks and how many he has not?
• And many other valued deductions for absolute and perfect service providing and billing?