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Features: -
WatchWitz S.A.M
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Implementation and Support in the world of software products such as ERP, CRM and many other product lines, Is the most important part. WatchWitz Services in this section displays its product line for Service Support.
Our view point is that –
Good Support generally, not only gives cutting edge niche leverage to product developers but should also look at other aspects of improvisations, modifications, probable bugs and other glitches in the products designed and marketed. A Good Support system, along with the above enable reports of …….
“Who took support from whom for how much time and for what”.
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Advantages: -
WatchWitz S.A.M
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Screenshots: -
WatchWitz S.A.M
Click on the thumbnails to enlarge.
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WatchWitz S.A.M. (Support Agent Module)
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Main Window (Support)
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Main Window with Call Options
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Group Chat (Conference Mode)
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Feedback (after support)
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Online S.A.M. Panel
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Login Screen
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Configure Public ID
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Configure Section ID
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Download Agent Module
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Main Screen (Online Panel)
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Support Log / Report
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WatchWitz S.A.M. (Help Client)
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Configuration
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Audio Conference Request
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Multiple SoftPBX (Sections)
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FAQ: -
WatchWitz S.A.M
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How can my clients connect to me for support?
All clients will require installing WatchWitz Help Client plug-in very first time for getting connected with you. Once they have installed WatchWitz Help Client, you will need to create Client ID from online SAM control panel and inform them.
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How do I create ID’s for clients?
You will need to create Client ID from online SAM control panel. You can identify your clients with client id’s, which will be reflected in Support Log, so make sure that each client id is unique for your reference.
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What is SoftPBX? When should I opt for SoftPBX upgrade?
SoftPBX is an upgrade for multiple support agents in an organization. It is virtual soft PBX system which supports call transfer, multipoint call conference & remote desktop with other SAM ID’s (support agents) in same SoftPBX.
If you have more than one support persons for handling your clients, you should opt for SoftPBX upgrade.
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Does it take additional resources in a multipoint support session?
No. It will not use any extra resources on your or client PC.
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Audio devices are not allowed in my company. Can I use other features?
Yes, you can use the required features.
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How can I know the support session details (LOG)?
Support session details (LOG) is available on your online SAM control panel.
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We provide ERP, CRM support. Is WatchWitz SAM useful for us?
Yes. It can be of very much help. WatchWitz SAM includes multipoint remote desktop access, audio conferencing, text chat, and group chat along with full support LOG. All comes in a single package, so you do not need multiple software to support your clients.
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What is Public ID being displayed on my text chat window?
Public ID is unique identification required by your clients to get connected with you.
DO NOT share your SAM ID or Password with anyone.
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Does it require having global or static IP address on either side?
No. You just need to get connected with Internet, there is no requirement of global or static IP address on either side.
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Can I link WatchWitz SAM with support icon in my software?
Yes. Please contact us for integration details.
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I want to setup technical support center, how can you help me?
If you are planning to setup small support center, WatchWitz SAM with SoftPBX upgrade is best solution for you. If you need volume licenses of WatchWitz SAM, please contact us.
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Is there any limit for client id’s or support client downloads?
No. You there is no limit for creating client id’s and unlimited free support client downloads are allowed.
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Demo
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Purchase
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Support Agent Module
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Free Help Client
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Support Agent Module
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Free Help Client
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Supported Platforms:  Windows
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